{"jobs":[{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7766717?gh_jid=7766717","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401718,"location":{"name":"Boston, MA"},"metadata":null,"id":7766717,"updated_at":"2026-03-30T14:07:42-04:00","requisition_id":"1378","title":"Associate Store Director, Boston ","company_name":"Glossier","first_published":"2026-03-30T14:07:42-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Assistant Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and help set the tone for the store team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, while providing support to the Store Director in executing all people and business objectives. Finally, acting as a people advocate and constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discri\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;mination, harassment, bullying, and intimidation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and fun\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;— joy is our language!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Promote, participate, and drive the completion rate of all Glossier training initiatives.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create effective and strategic team schedules to support the customer experience and meet payroll targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one of the following: \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Product \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;(the product knowledge champion at the store, supporting the team’s efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; (the coach on the fulfillment of Glossier’s service fundamentals in providing magical and memorable experiences to our customers); \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Logistics \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;(the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store’s Safety Captain); \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Visual Merchandising \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;(responsible for the adherence of all visual merchandising standards); \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Operations \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;(owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Partnerships \u0026amp;amp; Facilities \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;(maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Serve as the store’s champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Participate in the management of the store’s budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;3+ years of experience leading teams in a fast-paced retail or hospitality environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Track record of delivering measurable financial, operational, and customer experience results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Highly skilled in defining and executing operational efficiencies a plus.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":208427,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7459647?gh_jid=7459647","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3314990,"location":{"name":"Boston, MA"},"metadata":null,"id":7459647,"updated_at":"2026-03-24T08:23:56-04:00","requisition_id":"1350","title":"Key Lead, Boston","company_name":"Glossier","first_published":"2025-12-15T09:59:37-05:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support an employee culture that is driven by our people-first employee experience philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in the Host of the Party (HOP - Manager on Duty/MOD) program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an added resource to the store team when customer matters arise requiring leadership support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in executing customer service and operational efficiencies a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $20.00 - $21.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-time positions are also eligible for a competitive compensation and benefits package. Learn more at the \u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":65477,"name":"Boston, MA","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7765685?gh_jid=7765685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401406,"location":{"name":"Brooklyn, NY"},"metadata":null,"id":7765685,"updated_at":"2026-03-30T10:27:34-04:00","requisition_id":"1376","title":"Key Lead, Brooklyn","company_name":"Glossier","first_published":"2026-03-30T10:20:17-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a people-powered beauty ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence.\u0026amp;nbsp; We are defined not just by what we make, but by how we make people feel and the relationships we build over time. We are Human, Curious, Playful, and Helpful, driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support an employee culture that is driven by our people-first employee experience philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in the Host of the Party (HOP - Manager on Duty/MOD) program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an added resource to the store team when customer matters arise requiring leadership support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in executing customer service and operational efficiencies a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;The estimated annual pay range for this role is $21.00 - $22.00 per hour.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Full-time positions are also eligible for a competitive compensation and benefits package. Learn more at the\u0026lt;/em\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Glossier Career page\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":84873,"name":"Brooklyn, NY","location":"Brooklyn, New York, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7739440?gh_jid=7739440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3395044,"location":{"name":"Chicago, IL"},"metadata":null,"id":7739440,"updated_at":"2026-03-24T08:24:25-04:00","requisition_id":"1372","title":"Key Lead, Chicago","company_name":"Glossier","first_published":"2026-03-20T13:36:45-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support an employee culture that is driven by our people-first employee experience philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in the Host of the Party (HOP - Manager on Duty/MOD) program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an added resource to the store team when customer matters arise requiring leadership support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in executing customer service and operational efficiencies a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $20.00 - $21.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-time positions are also eligible for a competitive compensation and benefits package. Learn more at the \u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":65478,"name":"Chicago, IL","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7743894?gh_jid=7743894","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396447,"location":{"name":"Washington, DC"},"metadata":null,"id":7743894,"updated_at":"2026-03-24T08:24:45-04:00","requisition_id":"1375","title":"Key Lead, Washington, DC","company_name":"Glossier","first_published":"2026-03-23T16:50:08-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store leaders will help drive our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As a Key Lead, it’s your responsibility to support the overall efforts of the store’s leadership team in creating inspiring and exceptional experiences, and fostering and maintaining a safe, equitable, and inclusive environment for both store teams and customers. Finally, acting as a constant presence on the floor, you will help create an environment in which employees can develop their full potential, fulfilling all core talent competencies and embodying our company values.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an extension of the store’s leadership team, you will be fully immersed in the store’s FOH and BOH operations. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Team Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support an employee culture that is driven by our people-first employee experience philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer and employee experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spend 100% of your time on the sales floor and/or BOH areas as assigned, working directly with customers and the store team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in the Host of the Party (HOP - Manager on Duty/MOD) program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an added resource to the store team when customer matters arise requiring leadership support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the store team with any ad hoc customer accommodations (e.g., returns/exchanges, guest recovery accommodations, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize and reinforce excellent customer service interactions and facilitate a “best practice” resource library to be incorporated into training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all operational standards are upheld (e.g., visual merchandising, store cleanliness, safety processes, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply knowledgeable of business KPIs and responsible for reinforcing communication to the team in a fun and engaging manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for opening and closing duties at the beginning and/or end of the business day, setting the store up for success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an extension of the leadership team when managing ad hoc vendor requests, liaising with leadership as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, while demonstrating an understanding of ultimate financial impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the efforts of building connections within the community, in partnership with the Associate Store Director(s), to strengthen opportunities to network and create new local partnerships for potential events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in executing customer service and operational efficiencies a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $20.00 - $21.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-time positions are also eligible for a competitive compensation and benefits package. Learn more at the Glossier Career page.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":84874,"name":"Washington, DC","location":"Washington, District of Columbia, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7705954?gh_jid=7705954","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3386582,"location":{"name":"Atlanta, GA"},"metadata":null,"id":7705954,"updated_at":"2026-03-24T08:25:08-04:00","requisition_id":"1370","title":"(Sales Associate, Part-Time) Editor, Atlanta","company_name":"Glossier","first_published":"2026-03-11T15:27:44-04:00","language":"en","content":"\u0026lt;h3\u0026gt;Overview\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Customer Experience\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Teamwork\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operational Excellence\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":84871,"name":"Atlanta, GA","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7782787?gh_jid=7782787","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406083,"location":{"name":"Las Vegas, NV"},"metadata":null,"id":7782787,"updated_at":"2026-04-07T08:16:14-04:00","requisition_id":"1379","title":"(Sales Associate, Part-Time) Editor, Las Vegas","company_name":"Glossier","first_published":"2026-04-07T08:16:14-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. \u0026lt;strong\u0026gt;Our north-star values are to be Human, Curious, Playful, and Helpful. \u0026lt;/strong\u0026gt;We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":113826,"name":"Las Vegas, NV","location":null,"child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7723309?gh_jid=7723309","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3391083,"location":{"name":"Los Angeles, CA"},"metadata":null,"id":7723309,"updated_at":"2026-03-24T08:25:43-04:00","requisition_id":"1371","title":" (Sales Associate, Part-Time) Editor, Los Angeles","company_name":"Glossier","first_published":"2026-03-16T16:23:39-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $20.25 - $21.25 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part-time positions are also eligible for competitive compensation and benefits. Learn more at the \u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":80115,"name":"Los Angeles, CA","location":"Los Angeles, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7785805?gh_jid=7785805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406600,"location":{"name":"Philadelphia, PA"},"metadata":null,"id":7785805,"updated_at":"2026-04-07T11:37:21-04:00","requisition_id":"1380","title":"(Sales Associate, Part-Time) Editor, Philadelphia","company_name":"Glossier","first_published":"2026-04-07T11:37:21-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. \u0026lt;strong\u0026gt;Our north-star values are to be Human, Curious, Playful, and Helpful. \u0026lt;/strong\u0026gt;We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":84872,"name":"Philadelphia, PA","location":"Philadelphia, Pennsylvania, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7743864?gh_jid=7743864","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3396434,"location":{"name":"Washington, DC"},"metadata":null,"id":7743864,"updated_at":"2026-03-24T08:26:05-04:00","requisition_id":"1374","title":"(Sales Associate, Part-Time) Editor, Washington, DC","company_name":"Glossier","first_published":"2026-03-23T16:45:38-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $18.00 - $19.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part-time positions are also eligible for competitive compensation and benefits. Learn more at the \u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":84874,"name":"Washington, DC","location":"Washington, District of Columbia, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7787412?gh_jid=7787412","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3406811,"location":{"name":"Boston, MA"},"metadata":null,"id":7787412,"updated_at":"2026-04-07T16:33:08-04:00","requisition_id":"1381","title":"(Seasonal Sales Associate, Part-Time) Editor, Boston  ","company_name":"Glossier","first_published":"2026-04-07T16:26:25-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a people-powered ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. \u0026lt;strong\u0026gt;Our north-star values are to be Human, Curious, Playful, and Helpful. \u0026lt;/strong\u0026gt;We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":65477,"name":"Boston, MA","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7679767?gh_jid=7679767","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3378218,"location":{"name":"Chicago, IL"},"metadata":null,"id":7679767,"updated_at":"2026-03-24T08:26:25-04:00","requisition_id":"1368","title":"(Seasonal Sales Associate, Part-Time) Editor, Chicago","company_name":"Glossier","first_published":"2026-03-04T15:18:20-05:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;Our store teams operate in environments fueled by our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care. Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange. As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless. Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores. Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations. You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed. Performance expectations include but are not limited to the following:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Customer Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embody Glossier’s core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results Driven in everything you do.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Model and coach Glossier’s customer experience principles, as defined by Glossier’s Selling Ceremony, ensuring consistently memorable and inspiring experiences that begin in-store and continue post-store visit..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following the principles of Glossier’s Selling Ceremony, lead inclusive and interactive product engagement, focusing on demonstrations, applications, recommendations, and routine building, with all customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead meaningful customer interactions with a hospitality mindset during in-store events such as master classes, promotional activations, and other in-store initiatives as communicated by store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on mastering selling behaviors in the pursuit of meeting and exceeding business objectives, with careful attention to key performance indicators (e.g., AOV, UPT, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with new and repeat customers, frequently engaging them pre and post visits to share details on communication on promotional events, follow-up on purchases, or\u0026amp;nbsp; just checking in!) by way of consistent and thoughtful clienteling efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to existing and new team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Teamwork\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with optimism and joy— having fun is not only allowed, it’s encouraged!Share sustained excitement with the Glossier community on product launches, activations, and special events as executed by store leadership.Be a safety champion for all! Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a product guru and an added resource for product demonstrations (especially for new hires, cross-training team members, or new product launches), in partnership with store leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take pride and careful care of inventory, store facilities (both, front and back of house spaces), and company equipment and technology, with a focus on upkeep, organization, and safety.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to safety standards as defined by the store leadership team, in accordance with federal and state guidelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive, manage, and inspect shipment receipts in a careful and thorough manner to ensure accuracy and quality, and diligently report discrepancies accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold all uniform standards, closely following presentation guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in all operational procedures of the store, both in front and back of house operations, with a focus on providing support to newly hired team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as customer information, product launches, company programming, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Passion for creating memorable experiences through meaningful personal interactions– i.e. true people enthusiasts!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An effective collaborator in nature, driven by the power of teamwork, who thrives in group settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive, willing to learn and grow, and motivated to perform in fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly adaptable with an impeccable ability to multitask.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An advocate for all members of our community, promoting inclusion and belonging - always.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with POS (point of sale) or inventory management systems a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive sales without compromising a hospitality mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a fast-paced retail or hospitality environment a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The estimated pay range for this role is $18.00 - $19.00 per hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Part-time positions are also eligible for competitive compensation and benefits. Learn more at the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page.\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":65478,"name":"Chicago, IL","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":65476}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7766713?gh_jid=7766713","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3401716,"location":{"name":"Boston, MA"},"metadata":null,"id":7766713,"updated_at":"2026-03-30T14:08:00-04:00","requisition_id":"1377","title":"Store Director, Boston ","company_name":"Glossier","first_published":"2026-03-30T14:08:00-04:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div id=\u0026quot;gmail-message-list_1774353495.735289\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;We are a people-powered\u0026amp;nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Our store leaders will help drive our \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As the Store Director, you will be responsible for the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store’s HR representative and the Head of People, Retail to implement and carry out Glossier’s performance management processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Partner with the store’s HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discri\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;mination, harassment, bullying, and intimidation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Promote, participate, and own the completion rate of all Glossier training initiatives such as: \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Equity\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;: Equity, Diversity, Anti-Racism Training, \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Customer\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;: Glossier Experience Training,\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Product\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;: Product Knowledge Training Sessions and Roundtables, \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Operations \u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;and\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; Compliance.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support and drive the store’s recognition initiatives, in partnership with the store’s HR Representative , fostering a work environment of collaboration, camaraderie, and fun\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;— joy is our language!\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Experience Leadership:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Spend the majority of your time throughout the week on the sales floor, working directly with customers and your team.\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Leadership:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Create effective and strategic team schedules to support the customer experience and payroll targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Consistently uphold visual standards in your store, including visual merchandising and facilities maintenance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Analyze your business results to identify strategies to improve store operations as well as HQ operations and product assortment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Develop strong working relationships with vendors, landlords/property managers, and other partners in your store while upholding a culture of accountability for expected service levels.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Effectively manage budgets for your store, and ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Act as a key connection point to HQ - be the ultimate people, customer, and business advocate on behalf of the store team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;5+ years of experience leading multi-level teams in a fast-paced retail or hospitality environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated experience in building highly capable, diverse teams and investing deeply in the growth and development of managers and team members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in building and promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Demonstrated ability to show empathy and understanding while still driving action.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Track record of delivering measurable financial, operational, and customer experience results.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Desire and willingness to roll up your sleeves and jump in when the situation requires it.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passion for building exceptional, detail-oriented, customer and employee experiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone’s unique beauty journey.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Ability to work a flexible schedule, including evenings, weekends, and holidays required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":62003,"name":"Retail (Stores)","child_ids":[144593],"parent_id":null}],"offices":[{"id":208427,"name":"Boston","location":"Boston, Massachusetts, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://boards.greenhouse.io/glossier/jobs/7582778?gh_jid=7582778","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3352323,"location":{"name":"New York, NY"},"metadata":null,"id":7582778,"updated_at":"2026-04-02T16:49:29-04:00","requisition_id":"1366","title":"Video Editor, Digital Designer","company_name":"Glossier","first_published":"2026-02-25T09:49:49-05:00","language":"en","content":"\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are a people-powered beauty ecosystem, leveraging unique and engaging online and offline experiences as well as consumer participation to fuel our growth.\u0026amp;nbsp; In 11 years, we have built an iconic brand that has revolutionized how consumers, and how the industry, think of beauty. The foundational DNA of our brand is resonant across generations, timeless, and ripe for building upon. Our next step is to bring Glossier to more people in more places.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is for a digital designer + video editor who thinks like a storyteller. You’ll lead the design and execution of short-form video content + digital assets that translates brand strategy into cohesive digital experiences across paid ads, social content, campaigns, and web. With a strong point of view on performance-driven creative, you’ll design assets optimized for modern platforms while maintaining a premium, consistent brand expression. Partnering closely with Brand, Creative, and cross-functional Marketing, you’ll ensure every frame, transition, layout, and motion detail feels intentional and on brand. From concept through execution, you’ll shape how the brand shows up online and build scalable content systems that support what comes next.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Six Month Expectations\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In the first six months, you’ll be focused on ramping up, building trust, and shipping work:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get deeply fluent in the brand’s visual language, tone, and creative standards across social, campaigns, and digital\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Edit short-form video content across Reels, TikTok, YouTube, and web\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Brand Creative, Marketing, CRM, and Retention on concepts, execution, and delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute ideas to content calendars, platform strategy, and campaign storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn how content performance is measured and begin applying insights to creative decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help organize and maintain content libraries, templates, and workflows to support consistency and scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Twelve+ Month Expectations\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As you grow with the team, you’ll take on greater creative ownership and influence:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key creative voice shaping how the brand shows up across platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and elevate the bar for video craft, storytelling, and visual consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively introduce new formats, trends, and technologies to evolve our content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Marketing and CRM to balance brand expression with performance insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help refine content strategy, systems, and guidelines as the brand scales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the long-term creative vision of the brand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5+ years of experience digital design + video editing for social, digital, or brand campaigns, ideally within a fashion, beauty, or premium consumer space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong portfolio demonstrating concept-led storytelling, editing craft, and visual consistency across short- and long-form content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in video editing tools such as Adobe Premiere Pro, After Effects, Final Cut Pro, DaVinci Resolve, and/or CapCut (in addition to Figma)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of visual communication, motion, typography, pacing, and sound design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shooting and self-directing content, with a solid grasp of lighting, framing, and audio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in social platforms (Instagram, TikTok, YouTube) and an instinct for what resonates culturally and creatively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate cross-functionally, take feedback well, and make thoughtful creative decisions under tight timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail-oriented, and comfortable managing multiple projects in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious, proactive, and excited by new tools, technologies, and evolving creative formats\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;In accordance with the applicable law, the following represents a good faith estimate of the minimum and maximum compensation range for this position:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;The estimated annual pay range for this role is $70,000 - $83,000.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;There may be future opportunities for continued pay progression based on continued strong performance in the role.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, equity in the form of Restricted Stock Units, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Learn more at the \u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;Glossier Career page\u0026lt;/a\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate’s qualifications, skills, and experience.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;a href=\u0026quot;https://life.glossier.com/\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Click here to view the candidate privacy policy under FAQ\u0026#39;s\u0026lt;/strong\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":14909,"name":"Creative","child_ids":[],"parent_id":64448}],"offices":[{"id":9613,"name":"New York, NY","location":"123 Lafayette Street, 3rd Floor, New York, NY 10013","child_ids":[],"parent_id":null}]}],"meta":{"total":14}}